In stock items are shipped within 1-3 business days within receipt of purchase. Custom orders will be shipped as soon as they are complete. We ship via USPS and all customers have the option of choosing standard First Class/Parcel or Priority Mail. All items that are shipped in the US & Canada are shipped with Delivery Confirmation. Shipping of orders of stitch markers only are free for standard shipping worldwide. Please see the Shipping Page for more information including rates.
If you are a resident of Missouri I am required to collect sales tax from you in the amount of 8.35% per my Retailer Sales Tax License which is the rate for my location.
My payment processor is PayPal however, you are not required to have a PayPal account to pay with a credit card. PayPal allows the use of e-checks with a PayPal account. Dyed to Order yarns will not be started until PayPal has notified me that the check has cleared.
Returns, Refunds and Cancellations
In stock and custom orders may be cancelled within 24 hours of placing it by contacting orders(at)nerdgirlyarns(dot)com.
Yarn may be returned within 30 days of purchase. Materials must be unused and in original condition in the hank. We require an email confirming the return from us and insured packages. We are not responsible for any packages lost in the mail. Please contact orders(at)nerdgirlyarns(dot)com for return authorization. Contacting us with questions before placing your order helps to ensure that the item you purchase will meet your needs.
If there is a mistake with your order or the yarn is damaged or promised matching dyelots are not matching please contact me and I will do my best to resolve it or refund you for your purchase. Customer satisfaction is my priority.
Retailers & Wholesale
If you are a brick and mortar yarn shop interested in carrying Nerd Girl Yarns, please visit the wholesale site to request an information packet at http://nerdgirlyarns.com/wholesale/apply-for-an-account/
Nerd Girl Yarns does not own, represent nor is affiliated with any of the companies that produce the themes that NGY takes inspiration from. We do not wish to infringe on the rights of others but support the creative & inspirational works of art that fiber arts brings to fandoms.