Orders containing in stock as well as dyed to order yarns will be shipped together when all yarns are complete. If you want to have them shipped separately please consider placing two orders.
What is Dyed to Order?
Just that, a dyed to order colorway service. You chose the colorway and the yarn and your order is treated with tender loving care with you in mind. This is the best way to order more than one skein for a larger project to ensure you will receive yarn in the same dyelot.
The toughest thing for a hand dyer to do is carry a large colorway catalog with multiple bases so we solved the problem by offering colorways to order on the bases you choose. Our favorite part of dyed to order is we get to know the customer behind the orders. Rather than packing up and shipping out as fast as possible we dye each skein with a name attached and we feel like we get to know you a little bit with every order.
Are there extra charges for Dyed to Order yarns & fiber?
There are no extra fees but payment must be made at the time of your order. Standard shipping charges apply to your order. More info about shipping here.
How long does it take to get my order?
Since this is a semi-custom process, please allow 10 to 14 business days for your order to be completed. Many times orders are expedited less than that but be aware that during a busy season or festival season it make take longer - if it will ever take longer than 14 business days I will post a notice on the front page of the shop. Longer times usually only occur when we are leaving town for a festival. Once it is ready to ship you will receive an email with a tracking number letting you know its way. Shipping times vary based on which rate you chose but domestic USPS First Class takes anywhere from 2-7 days to arrive at it's destination after your order is ready to ship. More info about shipping here. If you are in a hurry and need your order expedited please contact us and let us know in advance so we can ensure that we can meet your needs.
Do all bases look like the one pictured?
I do my best to accurately depict the colorway in the photo, choosing the base the colorway is dyed on for the photo will get the most accurate representation of the colorway. Each yarn is hand dyed and due to the hand dyeing process each yarn may be slightly different. Additionally, the fiber type and blend may take up color differently than the yarn or fiber photoed. Please take some time to learn about the different bases offered and when in doubt please ask! The NGY Ravelry forum is also a helpful place to get help when trying to pair a base with a project!
Why aren't some bases listed for the colorway I want?
Some of the NGY colorways were designed specifically for certain bases and the effect won't be the same on a different base. Likewise, some bases take up color differently making it a completely different colorway on that base.
We have selected a number of yarns that each colorway will look wonderful on -- please see the yarn base menu on each colorway for the full range of choices.
Important info about dyelots!
It is highly recommended that you order all the yarn you will need for a project at once to ensure it is the same dyelot. Even so you may need to alternate balls of yarn while knitting to ensure consistency throughout your project. Hand dyed and handpainted yarn is unique and varied.
I want a colorway you have featured in a club but I don't see it listed!
Club & limited edition colorways are exclusive for at least six months. If it becomes a repeatable colorway, it will show up when the expiration is up.