NGY ships your orders in 100% recyclable mailers and boxes that are made with recycled content.
In stock items are shipped within
1-3 business days within receipt of purchase but usually go out within 24 hours unless it is a weekend. Custom orders & Dyed to Order orders will be
shipped as soon as they are complete. Please see the Frequently Asked Questions page for more info on shipping times for Dyed to Order orders.
We recommend USPS First Class as
the best shipping method for 13 ounces and under and priority mail
for those above. All items shipped in the US are shipped with Delivery Confirmation.
The shop has a built in USPS shipping calculator and all orders are processed with live information and fees from USPS directly. Insurance will be added for valuable orders.
If there has been an overcharge through the system, we will process you a refund through PayPal. Many times Priority Mail is the same cost or less expensive than Parcel Post through our commercial system, if that is the case we will ship via Priority Mail as it is faster & more reliable - there is not additional charge even if it is insignificantly more and if it is less then we will send you a refund for the difference.
Special Information for Canadian and International OrdersFirst Class typically takes 5-10 business days but may take as long
as 2-4 weeks. Priority Mail is said to take 6-10 days per the USPS.
Canadian & International customers – please make sure you enter a phone number! If
you do not have a phone number on your order it may slow your
package down if it gets stuck in customs and they have no way to reach
Any additional taxes/duties/customs and other fees are the
responsibility of the customer. We will not fudge the value on customs forms nor will we mark items
as a gift unless it truly is one from us to you. The only time we can legally mark a package as a gift is if
we are sending it to you free of charge. If you purchase it as a gift
for someone else we still have to mark it as merchandise. This is the law and we will abide by it, please
don't ask us to do otherwise because we cannot and will not.
Packages sent to Canada & Internationally are not insured, and
trackable. Your package can spend anywhere from 1 week to 4 weeks in the
mail before it arrives. By choosing this method, you agree to assume
risk of loss or damage, and you agree to indemnify and hold NGY harmless
any demands, loss, liability, claims or expenses in connection to the
If you wish to insure your order, please contact me for a quote or include a request in the note when you checkout.
Returns, Refunds and Cancellations
All orders may be canceled within 24 hours of
placing it by contacting orders(at)nerdgirlyarns(dot)com. Dyed to Order yarns may be cancelled up until your order moves into dyeing status (you will receive an email when we start working on your order).
Yarn may be returned within 30 days of purchase. Materials must be
unused and in original condition in the hank. We require the original
receipt, an email confirming the return from us, and insured packages.
We are not responsible for any packages lost in the mail. Please
contact us at orders(at)nerdgirlyarns(dot)com or via the form
for a return authorization . Contacting us with questions before placing your order helps
to ensure that the item you purchase will meet your needs. I check and
double check orders before they ship but sometimes things happen. If it
comes about I made a mistake in your order or there is a problem with the yarn then I will correct it. Your satisfaction with the yarn is my priority.